Last updated: 10 September 2026
This policy explains payment options, checkout and payment-related support when you shop with SelloBag.
Payment methods
SelloBag runs on Shopify and accepts payment through PayPal. Select PayPal at checkout and follow the instructions to complete your purchase.
Any funding options offered within PayPal depend on your account, location and PayPal’s eligibility requirements.
Currency and order total
Our prices are shown in British pounds sterling (GBP, £). Review the order summary before paying: it shows your items, discounts and any applicable delivery charges or taxes. Your bank or payment provider may apply its own currency-conversion or cross-border fees if your account uses a different currency.
Completing payment
Payment must be successfully authorised before an order can proceed. Please follow any verification steps requested by your bank or payment provider. Once checkout is complete, keep your order confirmation for reference.
If you are unsure whether an order went through, check your email and payment account, then contact us before placing the same order again.
Payment security
Use the payment fields in our checkout or the payment provider’s secure interface to submit your details. Never email us your full card number, card security code, PayPal password or one-time verification code.
Billing details
Please provide accurate billing information, including your name, billing address, email address and any contact details required at checkout. Your billing address should match the details held by your card issuer where required. Errors can cause a payment to be declined or an order to be delayed.
Verification checks
Payments may be checked by your bank or payment provider. If we need to clarify order or billing information, we may contact you using the details supplied with your order. An order that cannot be verified may be declined or cancelled. If money has already been collected for a cancelled order, we will arrange the applicable refund.
Refunds
Refunds are normally sent to the original payment method. Where an eligible online cancellation involves a return, we issue the refund without undue delay and no later than 14 calendar days after receiving the goods back or receiving evidence that they were sent back, whichever happens first. Your statutory rights are unaffected.
After we issue a refund, the time it takes to appear in your account depends on your bank or payment provider. Please see our Refund Policy or contact us for help with a return or refund.
Failed or declined payments
A payment can fail because of incorrect details, insufficient available funds, issuer restrictions or a verification check. Review the information entered and contact your bank or payment provider if necessary. If the issue continues, contact PayPal or your bank before trying again.
If a pending charge appears without an order confirmation, contact us so we can check the order status. Your bank can explain when a temporary authorisation will be released.
Policy updates
We may update this page when our payment arrangements change. The date above identifies the latest revision. Updates do not remove rights that apply to an existing purchase.
Contact and business details
Business name: SelloBag
Email: support@sellobag.store
Phone: +447737143040
Business address: B44, Block B Filbert Village Lineker Road, Leicester LE2 7FB
Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM (UK local time)
Order cut-off: 5:00 PM (UK local time), Monday–Friday, excluding UK public holidays.