FAQs

Frequently Asked Questions (FAQs)

Welcome to the SelloBag FAQ page. Here you'll find answers to the most common questions about our bags, shipping, payments, returns, and customer support.

1. Shipping & Delivery

Do you ship internationally?

At this time, we currently ship within the United Kingdom.

What are your shipping costs?

We are pleased to offer FREE Standard Shipping on all orders across the United Kingdom. There are no hidden shipping fees at checkout.

How long will it take to receive my order?

United Kingdom (UK)

Order Cut-off Time: 5:00 PM (GMT) - Monday to Friday
Order Handling Time: 1 - 2 Business Days (Mon-Fri)
Transit Time: 5 - 8 Business Days (Mon-Fri)
Total Delivery Time: 6 - 10 Business Days
Shipping Carriers: Royal Mail, DPD, Evri

Orders placed after the daily cut-off time or on weekends and public holidays will be processed on the next available business day. See our Shipping Policy for more information.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and tracking link. You can also use our Track your order page.

2. Orders & Payments

Which payment methods do you accept?

We currently accept PayPal. Select PayPal at checkout and follow the instructions to complete your payment. All prices are listed in British Pound Sterling (GBP £).

Is my payment secure?

Yes. Our website is powered by Shopify and protected with SSL encryption to ensure all transactions remain safe and secure. Payments are processed securely through PayPal. See our Payment Policy.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date your order is delivered to request a return. Returned items must be unused, unworn, and in their original condition and packaging, with all original tags attached and proof of purchase or your order confirmation.

To initiate a return, contact support@sellobag.store. If approved, we will provide instructions on how and where to send your package. Please review our Returns & Refund Policy for eligibility and non-returnable items.

Who pays for return shipping?

For incorrect, damaged or defective items, we provide a prepaid return shipping label at no additional cost. For change-of-mind returns, customers are responsible for return shipping costs. We do not charge any restocking fees on eligible returned items.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are processed back to your original payment method within 7 days. Your bank or payment provider may require additional processing time before the refund appears in your account.

4. Products

Are your product images accurate?

We make every effort to display our HandBags and ToteBags as accurately as possible. However, slight differences in color may occur depending on your device's screen settings.

How do I choose the correct size?

We recommend checking the size and measurements available on each product page before placing your order. If you need additional assistance, our customer support team is happy to help.